Our ultimate goal is giving you the best service and providing you with great quality products in order to leave you happy and satisfied. We are always open for communication, please don't hesitate to contact us on any issue occurs, so we will offer you a personal service.
What countries do we ship to?
- BACKPACKS, SMART WATCH:
If you are ordering an item to Albania, Australia (8 of 8 states/territories), Austria, Armenia, Belarus, Belgium, Bulgaria, Canada(13 of 13 provinces/territories), Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland (26 of 26 counties), Israel, Italy (110 of 110 provinces), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand(16 of 16 regions), Norway, Poland, Portugal (20 of 20 regions), Romania, Russia(82 of 82 regions), Slovakia, Slovenia, South Africa (9 of 9 provinces), Spain (52 of 52 provinces), Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States(62 of 62 states/territories) you will be provided with free shipping.
If you didn`t find your country in the list above that means that the shipping rate for you is 9.03 EUR.
- SMARTKAT CATAMARANS:
Europe- FREE (Door-to-Door Service).
Rest of the world- 290 EUR (Delivery to nearest airport for customer pickup).
- VURTEGO POGO STICKS:
Please bear in mind that the shipping prices change slightly according to the daily exchange rate variations.
If you have additional questions, please feel free to contact us. We will try to do our best to help you.
How long does the shipping take?
The delivery time varies from 7 to 30 days, depending on the country. However, in very rare cases, due to custom clearance procedure it can be extended up to 60 days. We use regular postal services for all the orders from our website, except catamarans. If you have any questions about your parcel delivery, please contact us.
Smartkat catamarans delivery time: in the countries of the EU - 5-7 days. In countries outside the EU, delivery shall take 7-10 days. We use UPS courier for Smartkat.
Vurtego Pogo Sticks are delivered to the most countries in 5-10 days. Speed courier is responsible for the delivery.
How do we ship parcels?
Packages from our warehouses in China will be shipped by ePacket or other reliable courier, depending on the weight and size of the product.
Smartkat catamarans are being sent from Austria- the country of manufacturing.
Vurtego Pogo Sticks will be shipped to you from US, California- the country and state of manufacturing.
Do we cover customs fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country. Please check the information about custom rules in your country HERE.
How do we provide tracking information to you?
If you already made an order you can track it on our Tracking Page. You will be given instructions for tracking your parcel after the item will be shipped from our warehouse. If you haven’t received tracking code info within 5 days, please contact us.
Please be informed that for very few products we can provide free shipping without tracking number for the following countries: Australia, Canada, Estonia, Germany, United States. The exact info is given on the product page in Notes.
My tracking status is “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same order will sometimes be sent in separate packages. At the same time it also reduces customs fees.
Do we provide the Return service?
Please visit our Return Center to get information about our return / refund / exchange policies and terms.
Color and size difference note.
We kindly inform you that due to manual measurement issues, there may appear 1-1.5 cm difference in size of the products. The colors may be slightly different because of your individual PC or mobile phone color and brightness settings.